General Order Questions
How long does it take to produce an order?
Generally we ask for 5-7 days to produce small to medium size orders and 14 days to produce larger orders. We can produce urgent orders in shorter turnaround times however this additional service may incur a fee.
What type of logo/artwork files do you accept?
High resolution files converted to black and white or grey scale are most suited to laser engraving. Vector file formats such as AI, EPS and PDF files are preferred though JPG and PNG are also accepted.
Can you deliver my order?
Yes. We deliver Australia wide using TNT, Go Logistics and Australia Post.
Do you have a minimum order?
No. We are happy to take one off orders.
Do you give bulk discounts?
Yes. Bulk generally means above 100 units.
What payment methods do you accept?
We accept the following methods of payment:
- Cash
- Eftpos
- Visa and Mastercard
- Cheque
- Electronic Transfer
Do you keep a record of previous orders?
Yes, most engraving detail and previous invoices are saved in our system for customers with accounts. We also keep records for customs with small orders.
Do you recycle trophies?
No.
Engraving Questions
How should I supply my engraving detail?
We accept engraving information set out in a number of formats. The most common is typed up in an excel spread sheet, word document or simply in an email. There is a link on our sports awards page that gives you access to a PDF file which may assist in setting out your engraving detail.
Logo or artwork files can be emailed to us directly or can be dropped into our store.
What types of engraving do you offer?
We specialise in laser engraving and cutting as well as machine engraving.
What materials can you laser engrave?
Laser engraving is best suited to the following materials:
- Acrylic
- Crystal
- Glass
- Leather
- Timber
- Anodised Aluminium
- Traffolyte
- Stainless Steel Signage
- Slate/Marble
What materials can you machine engrave?
Machine engraving is best suited to the following materials:
- Annodised aluminium
- Polished aluminium
- Brass
Do you produce engraving layouts or proofs prior to production?
We produce engraving proofs for most corporate and custom award orders. If you require proofs prior to production please mention this to our sales staff.
How do I remove award plates?
If an engraved plate is damaged or incorrect, you can simply remove it using a blunt knife or stanley knife. Push the blade gently under one corner of the plate so that you can lift the corner of the plate away from the trophy. Once this has been achieved move your index finger in behind the knife (inbetween the plate and trophy) and gently pull the rest of the plate from the trophy.
Can you engrave in colour?
Unfortunately we don’t have the facilities to engrave or print in colour. However we may be able to fill the engraved surface with a specific paint colour depending on the material.
Custom Award Questions
How long does it take to produce custom awards?
Allow at least a month if not longer to design and produce a custom award.
How long does it take to produce custom medallions and badges?
5 to 6 weeks once the design has been finalised.
How much do custom awards cost?
The cost of custom awards varies depending on the processes and materials used to create the desired look. The average custom award costs between $200 and $500 per unit, however there are ways in which we can customise an award to fit a budget.
